Our Policies

1.1 Age Requirements

• Minimum age: 25 years
• Maximum age: 75 years

1.2 Driver’s Licence Requirements

• Renter and any additional driver to present a valid full driver’s licence issued by USA or Canada.
• Graduated licences, learner’s permits, international driving permits, and licences issued outside USA/Canada are not accepted.
• Digital driving license is not accepted.
• Electronic licence verification may be conducted.

1.3 Driving Area Restrictions

Our vehicles may be driven only within:

• Prince Edward Island
• New Brunswick
• Nova Scotia

Travel outside these provinces is strictly prohibited and may void coverage and result in additional charges.

1.4 Rental Duration

Maximum rental period per agreement: 14 days. A fresh rental contract may be entered into if the customer requires a longer period.

2.1 Reservations

• Reservations may be made online or directly with our location.
• Online reservations are subject to verification.
• In case satisfactory documents are not provided, the reservation may be declined.

2.2 Booking Deposit

A deposit equal to one day’s rental is required at booking. This amount will be applied toward your final rental charges.

2.3 Cancellation Policy

• Free cancellation if made more than 48 hours before pickup.
• Cancellation within 48 hours or no-show: 1 day rental charge will be applied from booking deposit.

2.4 Vehicle Hold for Late Pickup

If our customer informs of any delay in arrival, the vehicle will be held for up to 4 hours after the scheduled pickup time, unless the location is closed.

3.1 Credit Card Requirements

• A valid Visa, MasterCard, or American Express in the renter’s name is required.
• Cash, debit cards, prepaid cards, and key-ring credit cards are not accepted.
• An authorization hold will be placed for security deposit and potential additional charges.
• If authorization is declined, rental will not proceed.

3.2 Security Deposit

• At the time of rental, a pre-authorization hold of up to CAD $500 will be placed on the renter’s credit card.
• The amount may vary based on the estimated rental charges and selected insurance coverage.
• This hold is processed as a pre-authorization and is not a charge.
• Most Canadian and U.S. banks process the release within 3–7 business days, though processing times vary by card issuer.

3.3 Identification Requirements

In addition to your driver’s licence, additional ID may be required. The name and address on your licence must match your current home address.

You may be required to present two (2) of the following, each showing your current address:

• Utility bill (dated within 30 days)
• Cell phone bill (dated within 30 days)
• Valid passport

3.4 Vehicle Inspection at Pickup

Customers are requested to inspect the vehicle carefully before departure and ensure any existing damage is noted on the inspection report. Damage not recorded at pickup may be considered the renter’s responsibility at return.

4.1 Rental Period & Billing

• Rates are based on a 24-hour rental day starting at pickup time.
• Unlimited kilometres included.

4.2 Fuel Policy

• Vehicles are provided with a full tank and must be returned full.
• Refueling charge: $4.00 per litre.
• Customers are requested to refuel within 10 km of return location and retain receipt.

4.3 Tolls & Traffic Violations

All tolls, parking tickets, speeding violations (including photo radar and red-light cameras) will be charged to the renter’s credit card upon receipt, plus an administrative fee.

4.4 Smoking & Cleanliness

All vehicles are strictly non-smoking.

• Smoking fee: $500
• Additional cleaning charges apply for excessive soilage.

4.5 Seatbelt & Child Restraints

It is the renter’s and driver’s responsibility to comply with all applicable safety and child restraint laws.

4.6 Personal Property

While we strive to assist wherever possible, please make sure to take all personal belongings with you, as Pleasant Drive Rentals is unable to assume responsibility for items left in vehicles or on our premises.

4.7 Accidents & Damage Reporting

• All accidents are to be reported immediately.
• Renter is required to provide all related legal documents and cooperate fully.
• Repairs should not be authorized without written consent.
• Renter remains responsible until the vehicle is inspected and accepted by Pleasant Drive, including after-hours returns.

5.1 Renter Responsibility

The renter is financially responsible for loss or damage to the vehicle, including theft, vandalism, collision, weather, or unknown causes, subject to legal limitations.

Liability may include:

• Full vehicle value
• Towing and storage
• Loss of use
• Administrative fees
• Diminished value
• Downtime rental charges
• Out-of-pocket expenses

5.2 Loss Damage Waiver (LDW)

LDW is not insurance.

If purchased and rental terms are not violated:

• Liability is limited to CAD $1,500 per occurrence.

LDW does not cover:

• Intentional damage
• Tires, rims, wheel covers
• Interior damage or excessive soilage
• Undercarriage damage
• Roof/side damage due to height/width clearance
• Improper fueling
• Towing/storage
• Vehicle downtime charges

5.3 Personal Auto Insurance

If relying on personal auto insurance (OPCF 27 or similar), written proof is required before rental. Any personal automobile insurance maintained by the renter shall be primary, and the company’s insurance, if applicable, shall be excess unless prohibited by law.

5.4 Credit Card Coverage

Credit card insurance coverage is not a guaranteed cover. All damage-related charges will be billed to the renter first. The renter is responsible for seeking reimbursement from their credit card provider.

6.1 Return Inspection

Renter responsibility continues until the vehicle is inspected and accepted by Pleasant Drive.

6.2 Late Return

• 30-minute grace period.
• 31–90 minutes late: $75 fee
• Beyond 90 minutes: additional full rental day

6.3 Changes to Return Details

Changes to return date, time, or location may result in additional fees.

6.4 Early Return (Insurance Direction)

If returned early due to insurance company direction, a reasonable administrative/re-fleeting fee up to $250 may apply.

7.1 Payment Terms

All charges are due upon demand. Overdue amounts accrue interest at 2% per month (24% per annum).

7.2 Chargebacks

If a credit card chargeback is initiated and later deemed valid by the issuing bank, an administrative fee up to $100 may apply.

7.3 Credit & Privacy

Pleasant Drive Rentals collects, uses, and may share necessary credit and personal information for rental and verification purposes, in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian laws.

7.4 Communication Consent

Renter may be contacted by phone, text, or email regarding the rental.

7.5 Limitation of Liability

While we strive to provide a smooth and reliable experience, Pleasant Drive Rentals cannot assume responsibility for any loss of time, wages, inconvenience, loss of use, or indirect or consequential damages arising from reservation refusals due to unmet requirements, mechanical issues, or weather-related delays.